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Provider Name:
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Job Number:
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23-1466-WTR-A
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Job Status:
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Closed
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Customer Information
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Job Number
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23-1466-WTR-A
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Customer Name
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Gef***, ***een
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Address
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CA, 92677
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Email
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ei************@*****.com
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Main Phone
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1949355****
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Business Phone
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Mobile #
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Home Phone
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Pager #
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Fax
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Dates
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Date Inventoried
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8/5/2023 7:33:00 AM
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Into Production Date
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Received Date
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7/25/2023 8:23:54 AM
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Start Date
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Date of Loss
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Date of Majority Completion
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Date Contacted
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7/25/2023 8:33:00 AM
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Target Completion Date
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Date Inspected
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7/25/2023 3:25:24 PM
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Date of COS
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Date of Work Authorization
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Date Invoiced
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Date Estimate Sent
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Date Paid
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Date Estimate Approved
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Closed Date
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7/31/2023 12:25:38 PM
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Job Details
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Loss Type
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Water
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Secondary Loss Type
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Poss. Slab Leak
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Contact Person
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Gef***, ***een
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Job Address
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CA, 92677
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Business Phone
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Mobile #
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Fax
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Home Phone
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Job Category
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Residential
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Pager #
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Special Instructions
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1 dog on site (friendly)
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Job Description
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INSPECT FOR MOISTURE MITIGATION
INTAKE: H/O advised they purchase the home 6 months ago and have started to see that the hardwood floor in the kitchen is lifting up and bowing. They haven't seen any water on the floor or felt any warmth so they are unsure of the source and would like an inspection and possibly a plumbing referral based on what the inspection reveals. They have not filed a claim at this time.
H/O: Eileen Geffre PH: 949-355-5552 EM: eileeniegeffre@gmail.com
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Insurance Information
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Primary Adjuster
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Company
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Farmers Insurance
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Primary Adjuster
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Address
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2441 N Tustin Ave, Santa Ana, CA, 92705
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Address
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Main Phone
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17145501100
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Main Phone
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Business Phone
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Business Phone
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Fax
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Detail Finding
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Broker
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Agent
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Broker Company
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Farmers-Michael Geffre (AGENCY)
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Name
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Geffre, Michael
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Address
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32392 Coast Hwy Ste 260, Laguna Beach, CA, 92651
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Address
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32392 Coast Hwy Ste 260, Laguna Beach, CA, 92651
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Main Phone
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19494947261
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Main Phone
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19494947261
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Business Phone
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19494947261
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Business Phone
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19494947261
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Fax
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19494944481
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Fax
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19494944481
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Mobile #
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Mobile #
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19493711748
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Email
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michael@mgfarmers.com
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Email
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michael@mgfarmers.com
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Independent Adjusting Firm
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Independent Adjuster
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Independent Adjusting Firm
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Independent Adjuster
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Address
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Address
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Main Phone
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Main Phone
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Business Phone
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Business Phone
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Fax
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Fax
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Mobile #
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Mobile #
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Email
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Email
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Property management company
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Property management company
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Address
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Main Phone
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Business Phone
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Fax
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Contractor
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Provider Name
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Address
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23192 Verdugo Drive, Suite D, Laguna Hills, CA, 92653
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Business Phone
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18558834778
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Fax
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19492163981
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Album Name
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Album Name : 7-25-23 initial inspection
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Document Categories
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Document Category Name: Intake
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23-1466-WTR-A | Rusch Denise | Job Task Completed: Denise, please close job as no EMS is needed. provided H/O/agent with a couple plumbing referrals. Thank you! (eh) | 7/31/2023 12:31:38 PM |
23-1466-WTR-A | Rusch Denise | Text to Eileen
Good afternoon Eileen, it 's great news you were not having a water intrusion issue at your home. Even though Jose only provided an inspection and recommendations if you have a quick minute to write a review of his professionalism and through inspection I would appreciate it. My team works very hard and Christian recognizes employees with 5 Star Review in our monthly company meeting and Jose will never ask for himself so I always end up doing it :) - I would really appreciate it, Denise | 7/31/2023 12:31:24 PM |
23-1466-WTR-A | Rusch Denise | Date Closed has been entered for Job - 23-1466-WTR-A | 7/31/2023 12:25:38 PM |
23-1466-WTR-A | Hernandez Evelyn | Date Inventoried has been entered for Job - 23-1466-WTR-A | 7/31/2023 11:35:27 AM |
23-1466-WTR-A | Hernandez Evelyn | pending job closure | 7/31/2023 11:35:19 AM |
23-1466-WTR-A | Hernandez Evelyn | n/a | 7/31/2023 11:34:22 AM |
23-1466-WTR-A | Hernandez Evelyn | CALL: spoke with Eileen, she was very happy with Jose, his inspection & the assistance he provided & was happy to hear there was no water damage & states it looks like there was an issue when the flooring was installed by the previous H/O's | 7/27/2023 2:27:20 PM |
23-1466-WTR-A | Hernandez Evelyn | CALLED & TM: Good afternoon Eileen,
This is Evelyn with ServiceFirst Restoration, just gave you a call regarding Jose's inspection but unfortunately got your voicemail.
If you can please give me a call at your earliest convenience to discuss. My direct line is 949-334-8185
Thank you! | 7/27/2023 2:11:17 PM |
23-1466-WTR-A | Hernandez Evelyn | EMAIL: update to agent - to Michael, Jaime
Good afternoon,
We were out to inspect your residence on 7/25/2023
Our technician inspected the kitchen, living room, dining room, hallway, hallway restroom, and kids bedroom. No moisture was detected.
Also used the FLIR to detect any change in temperature but none was detected.
The hardwood flooring is buckling or has been buckled. Checked the baseboards, drywall, kitchen toe kicks, and cabinets. No moisture detected on any of those materials.
We recommend having a plumber come out and perform a leak detection.
If you do not have a plumber you normally work with, we would be happy to provide you with a couple referrals
Partners Plumbing (949) 583-9744
or Scott English Plumbing (714) 987-9801
Photos of the inspection are attached.
As always, we thank you for the referral!
If you have any questions, please do not hesitate to give us a call.
Thank you,
Evelyn Hernandez
-- | 7/26/2023 12:36:00 PM |
23-1466-WTR-A | Hernandez Evelyn | JOB TASK CREATED: Denise, please close job as no EMS is needed. provided H/O/agent with a couple plumbing referrals. Thank you! (eh) | 7/26/2023 11:57:59 AM |
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