Job Name: Travelers - Susan Cook
Provider Name: Job Number: 15-1052-WTR-A Job Status: Closed
Linked Job15-1052-REC-A |
Customer Information
Job Number 15-1052-WTR-A
Customer Name Coo*, **san   Address CA, 92651
  Email dc***@*****.com
Main Phone 1760889****   Business Phone
Mobile #   Home Phone
Pager #   Fax
Date Inventoried   Into Production Date
Received Date 9/30/2015 2:16:57 PM   Start Date 10/1/2015 6:33:37 PM
Date of Loss 9/29/2015 12:00:00 AM   Date of Majority Completion 10/3/2015 4:00:00 PM
Date Contacted 9/30/2015 2:18:00 PM   Target Completion Date 10/3/2015 4:00:00 PM
Date Inspected 9/30/2015 5:25:24 PM   Date of COS 10/3/2015 4:00:00 PM
Date of Work Authorization 9/30/2015 6:00:00 PM   Date Invoiced 10/27/2015 12:39:16 PM
Date Estimate Sent 9/30/2015 6:00:00 PM   Date Paid 11/19/2015 12:00:00 AM
Date Estimate Approved 9/30/2015 6:00:00 PM   Closed Date 12/4/2015 9:31:00 AM
Job Details
Loss Type Water   Secondary Loss Type Burst Pipe
Contact Person Coo*, **san   Job Address CA, 92651
Business Phone   Mobile #
Fax   Home Phone
Job Category Residential   Pager #
Special Instructions
Job Description Hot water heater leak, affected 2 bedrooms, bathroom and water heater area.
Insurance Information   Primary Adjuster
Company Travelers Insurance   Primary Adjuster Adams, Jason
Address   Address 7 Sudbury Place, Laguna Niguel, CA, 92677
Main Phone 18007273995   Main Phone 19492740436
Business Phone 18007273995   Business Phone 19492740436
Fax 18775779453   Detail Finding
Broker   Agent
Broker Company Non Applicable   Name Applicable, Non
Address   Address
Main Phone 11111111111   Main Phone 11111111111
Business Phone   Business Phone
Fax   Fax
Mobile #   Mobile #
Email   Email
Independent Adjusting Firm   Independent Adjuster
Independent Adjusting Firm   Independent Adjuster
Address   Address
Main Phone   Main Phone
Business Phone   Business Phone
Fax   Fax
Mobile #   Mobile #
Email   Email
Property management company
Property management company Farmers-Clarinda Arriaga (Agency)      
Address 26212 Dimension Dr Suite 240, Lake Forest, CA, 92630      
Main Phone 19497135790      
Business Phone      
Fax 19497136999      
Provider Name
Address 23192 Verdugo Drive, Suite D, Laguna Hills, CA, 92653
Business Phone 18558834778
Fax 19492163981
Document Categories Document Category Name: Misc Document Album
Misc Document Album (1)

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Job NumberAdded ByNoteEvent Date 
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15-1052-WTR-ATousignant KimberlyNo Survey completed 1/25/2016 4:06:17 PM
15-1052-WTR-ATousignant KimberlyDatePaid,DateClosed has been entered for Job - 15-1052-WTR-A12/4/2015 9:32:07 AM
15-1052-WTR-ABrown StephenHi Susan, I just left you a voicemail in regards to this topic. But here is a written: Attached is a photo of the HVAC vent pulled away from the wall when we started the baseboard removal process. You can see that the vent is still intact with the frame and does not sit 100% flush against it. Also- there is a bolt missing on the left. It is not on the adjusters scope to replace the vent cover/frame, only to detach and reset it. I found some nuts that work for the existing bolts, and painted them to match. If you want it to be replaced we would have to ask Jason Adams from Travelers if he can approved to have it replaced. Jason, Does this sound like something we could get approved to make Susan super happy? :) 11/13/2015 11:51:24 AM
15-1052-WTR-ATousignant KimberlyReceived all from Ms. Cook requesting an explanation and grand total of our charges, sent her the following email: Good Afternoon Ms. Cook, Pursuant to our conversation this morning I’m sending the following for your review: 1 – the Scope Travelers provided us at the onset of your project – See page15: showing a grand total of $5847.64 (this is before your deductable) 2 – Our invoice (#6780) for the water mitigation portion of your project in the amount of $2354.50 And our reconstruction invoice will be in the amount of $3491.14 once it’s generated. The total amount we will be invoicing you for is $5845.64. Travelers will cut you a check for $5347.87 and you will be responsible for the remaining balance of $500 (your deductable). Please let me know if you have any questions or concerns. Once you have an opportunity to review the work completed and return the signed Completion of Service form, if you would promptly remit your payment to the address on the invoice itself I would appreciate it. Sincerely, Kimberly Tousignant Office Manager11/7/2015 9:39:26 AM
15-1052-WTR-ATousignant Kimberly11/3 emailed revised invoice and scope to HO (original sent to them on 10/29)11/3/2015 5:33:49 PM
15-1052-WTR-AVon Wahl Allisoncalled left vm10/28/2015 5:30:01 PM
15-1052-WTR-AGoodnight EricHello Donell- I wanted to update you and let you know that we have started the reconstruction at this home. Thank you for the referral and your trust. Eric Goodnight Director of Operations 10/9/2015 3:39:52 PM
15-1052-WTR-ALuna TerriDateOfWorkAuthorization,DateEstimateDelivered,DateEstimateApproved,DateOfMajorityCompletion,TargetCompletion,DateOfCOS has been entered for Job - 15-1052-WTR-A10/9/2015 11:00:58 AM
15-1052-WTR-AGoodnight EricDone10/8/2015 8:41:58 PM
15-1052-WTR-AGoodnight EricNo estimated amount in DASH10/6/2015 10:29:11 PM