Job Name: Jevarn Oneal - Travelers - Bob Felendo
Provider Name: Job Number: 15-0907-WTR-A Job Status: Closed
Linked Job15-0907--REC-A |
Customer Information
Job Number 15-0907-WTR-A
Customer Name Fel****, Bob   Address CA, 92614
  Email rj*******@*******.com
Main Phone 1949679****   Business Phone
Mobile #   Home Phone
Pager #   Fax
Date Inventoried   Into Production Date
Received Date 9/2/2015 1:23:51 PM   Start Date 9/2/2015 3:22:45 PM
Date of Loss 8/25/2015 12:00:00 AM   Date of Majority Completion 9/8/2015 3:52:42 PM
Date Contacted 9/1/2015 11:24:00 AM   Target Completion Date 9/8/2015 4:00:00 PM
Date Inspected 9/2/2015 11:24:00 AM   Date of COS 9/8/2015 3:54:13 PM
Date of Work Authorization 9/2/2015 12:00:00 PM   Date Invoiced 9/29/2015 9:00:00 AM
Date Estimate Sent 9/2/2015 12:00:00 PM   Date Paid 2/3/2016 12:00:00 AM
Date Estimate Approved 9/2/2015 12:00:00 PM   Closed Date 2/12/2016 11:58:00 AM
Job Details
Loss Type Water   Secondary Loss Type Burst Pipe
Contact Person Fel****, Bob   Job Address CA, 92614
Business Phone   Mobile #
Fax   Home Phone
Job Category Residential   Pager #
Special Instructions
Job Description Hot water leak in the upstairs bathroom, affected upstairs bath, hallway and garage.
Insurance Information   Primary Adjuster
Company Travelers Insurance   Primary Adjuster Oneal, Jevarn
Address   Address
Main Phone 18007273995   Main Phone 18778728228
Business Phone 18007273995   Business Phone 18778728228
Fax 18775779453   Detail Finding
Broker   Agent
Broker Company Insurance Solutions (AGENCY)   Name Arnold, Ben
Address 33302 Valle Rd, Ste 200, San Juan Capistrano, CA, 92675   Address
Main Phone 19493487400   Main Phone 19492482034
Business Phone 19493487400   Business Phone
Fax 19493482011   Fax
Mobile #   Mobile #
Email   Email
Independent Adjusting Firm   Independent Adjuster
Independent Adjusting Firm   Independent Adjuster
Address   Address
Main Phone   Main Phone
Business Phone   Business Phone
Fax   Fax
Mobile #   Mobile #
Email   Email
Property management company
Property management company      
Main Phone      
Business Phone      
Provider Name
Address 23192 Verdugo Drive, Suite D, Laguna Hills, CA, 92653
Business Phone 18558834778
Fax 19492163981
Album Name Album Name : 09/04/2015
09/04/2015 (34)
Final (15)
Initial (57)
Pre-Existing (0)
Pull Sheets (2)


































Document Categories Document Category Name: Asbestos Results
Asbestos Results (2)
Certificate of Satisfaction (1)
Lockbox Authorization (1)
Work Authorization (1)


Command item
Command item
Job NumberAdded ByNoteEvent Date 
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15-0907-WTR-AThomsen-Lund HayleyDatePaid,DateClosed has been entered for Job - 15-0907-WTR-A2/12/2016 11:59:01 AM
15-0907-WTR-ATousignant KimberlyRcv'd call from Grant Slater - he's taking over this claim from Daniel Robertson - requested the revised scope. Terri just completed the revision yesterday. Emailed revised scope and Eric's explanation of the line times that were not revised over to Grant at Gslater@travelers.com11/4/2015 5:20:35 PM
15-0907-WTR-AGoodnight EricHi Daniel, My name is Eric Goodnight and I am the operations manager here. I will reply to each of your concerns line by line and my reply will be in blue. Please read this over and if you agree, we will make the necessary changes and send it back to you. Eric Goodnight Director of Operations Phone/Fax: 855-883-4778 | SERVICEFIRST RESTORATION INC. 27601 FORBES RD #11 | LAGUNA NIGUEL | CA 92677 WATER | MOLD | FIRE | RECONSTRUCTION From: Robertson,Daniel R [] Sent: Wednesday, October 14, 2015 5:22 PM To: Subject: GM96909 Robert J. Felando Terry, I have reviewed your estimate and our estimate and found the following differences: Vanity Area/Room 1 . You are showing 1 dehumidifier for 6 days. You told me that the unit was left there because of the asbestos testing and homeowner availability. 2. You are showing 8 days fan days. Our estimate is showing 2 for 3 days. 8 days of rental is the total for 2 air movers for 4 days as outlined in the F9 note. 3. contents - move and reset - Small Room. You are showing .5 for this. I would like to see CON ROOM for 1. We will make the change. 4. Water Technician - per hour you are showing 2 hours at a cost of $53.57. If you put in the CON ROOM above it gives you $55.41. We will make this change. 5. You are showing floor protection - heavy paper and tape. This should not be needed. This is a ceramic tile floor and you are extracting the water from it. Floor protection for a tile floor is absolutely necessary. After the floor is extracted, it needs to be protected from scratches and other possible issues throughout the drying/demo process. This is pretty much industry standard to do this. 6. Tear out toe kick and bag for disposal 7 LF. This should be 7'-1" or 7.08 We will make this change. 7. Cabinet - lower (base) unit - Detach. Your are showing 7.1. This should be 7'-1" or 7.08. We will make this change. 8. Tear out wet drywall, cleanup, bag, per LF - up to 4" tall. Our estimate doesn't show any removal of drywall needed. It was our professional opinion that this area needed to be removed. 9. Sink - single bowl - Detach. You are showing 1 and this should be 2. We will make this change. 10. Apply anti-microbial agent 36.60 SF. We agree with this. 11. Water extraction from hard surface floor 36.60 SF. We agree with this. Garage 12. Dehumidifier (per 24 hour period)_ - Large - No monitoring. The garage is an outside area and dehumidifiers should not be used. A containment chamber was made in the area (see item 14) to enclose the affected areas, thus making it into a drying chamber and not an outside area. Air movement and dehumidification is necessary to dry wet materials. Our opinion is this is justified along with Item 14 13. Air mover (per 24 hour period) - No monitoring 4 Ea. Our estimate shows 1 fan for 3 days. It took 4 days, not 3 so this is accurate. 14. Containment Barrier/Drying Chamber (288.00 SF. Our estimate does not show any need for mold remediation so this is not required. See above note on item 12 15. Contents - move and reset. We agree with this. 16. Tear out wet drywall, cleanup, bag for disposal 36 SF. This should be 32 square feet. We will make this change. 17. Tear out and bag wet insulation 32 SF. We agree with this. 18. HEPA Vacuuming - Light (PER SF) 12 SF. We don't show any mold in this room and this is not needed. HEPA vac is industry standard when doing any sort of cleaning after a water loss. The presence of mold is not the contributing factor. Being clean and professional is as the HEPA removed 99.97% of all particulates .3mircrons or larger. However, there was a small sectio10/15/2015 12:53:40 PM
15-0907-WTR-ALuna TerriDateInvoiced has been entered for Job - 15-0907-WTR-A9/29/2015 7:49:20 AM
15-0907-WTR-ALuna TerriGood Afternoon Attached is the Water Mitigation scope, readings and certificate of completion for the above-mentioned claim. If you have any questions, please feel free to contact our office @ 855-883-4778. Thank you! 9/14/2015 1:17:56 PM
15-0907-WTR-AKehoe AnnieSee notes below9/9/2015 5:11:50 PM
15-0907-WTR-ATousignant KimberlySurvey completed and entered.9/9/2015 12:26:11 PM
15-0907-WTR-ALuna TerriDateOfWorkAuthorization,DateEstimateDelivered,DateEstimateApproved,TargetCompletion,DateInvoiced has been entered for Job - 15-0907-WTR-A9/9/2015 8:07:29 AM
15-0907-WTR-AMartinez AnthonyArrive to job. Checked all affected areas for moisture. All areas are now dry and ready for reconstruction. Removed all equipment. Took final photos. Got COS signature. Job complete9/8/2015 3:58:27 PM
15-0907-WTR-AKehoe AnnieGood Morning Mr. Felando Per our conversation, Kevin will be there today between 1-1:30 to pick up the equipment. Please let me know if you have any questions Have a great day! Annie Kehoe Project Coordinator 9/8/2015 11:12:48 AM