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15-0907-WTR-A

Thomsen-Lund Hayley

DatePaid,DateClosed has been entered for Job - 15-0907-WTR-A

2/12/2016 11:59:01 AM

15-0907-WTR-A

Tousignant Kimberly

Rcv'd call from Grant Slater - he's taking over this claim from Daniel Robertson - requested the revised scope. Terri just completed the revision yesterday. Emailed revised scope and Eric's explanation of the line times that were not revised over to Grant at Gslater@travelers.com

11/4/2015 5:20:35 PM

15-0907-WTR-A

Goodnight Eric

Hi Daniel, My name is Eric Goodnight and I am the operations manager here. I will reply to each of your concerns line by line and my reply will be in blue. Please read this over and if you agree, we will make the necessary changes and send it back to you. Eric Goodnight Director of Operations Phone/Fax: 855-883-4778 | workorders@callservicefirst.com SERVICEFIRST RESTORATION INC. 27601 FORBES RD #11 | LAGUNA NIGUEL | CA 92677 WATER | MOLD | FIRE | RECONSTRUCTION www.callservicefirst.com From: Robertson,Daniel R [mailto:DRROBERT@travelers.com] Sent: Wednesday, October 14, 2015 5:22 PM To: terri@callservicefirst.com Subject: GM96909 Robert J. Felando Terry, I have reviewed your estimate and our estimate and found the following differences: Vanity Area/Room 1 . You are showing 1 dehumidifier for 6 days. You told me that the unit was left there because of the asbestos testing and homeowner availability. 2. You are showing 8 days fan days. Our estimate is showing 2 for 3 days. 8 days of rental is the total for 2 air movers for 4 days as outlined in the F9 note. 3. contents - move and reset - Small Room. You are showing .5 for this. I would like to see CON ROOM for 1. We will make the change. 4. Water Technician - per hour you are showing 2 hours at a cost of $53.57. If you put in the CON ROOM above it gives you $55.41. We will make this change. 5. You are showing floor protection - heavy paper and tape. This should not be needed. This is a ceramic tile floor and you are extracting the water from it. Floor protection for a tile floor is absolutely necessary. After the floor is extracted, it needs to be protected from scratches and other possible issues throughout the drying/demo process. This is pretty much industry standard to do this. 6. Tear out toe kick and bag for disposal 7 LF. This should be 7'-1" or 7.08 We will make this change. 7. Cabinet - lower (base) unit - Detach. Your are showing 7.1. This should be 7'-1" or 7.08. We will make this change. 8. Tear out wet drywall, cleanup, bag, per LF - up to 4" tall. Our estimate doesn't show any removal of drywall needed. It was our professional opinion that this area needed to be removed. 9. Sink - single bowl - Detach. You are showing 1 and this should be 2. We will make this change. 10. Apply anti-microbial agent 36.60 SF. We agree with this. 11. Water extraction from hard surface floor 36.60 SF. We agree with this. Garage 12. Dehumidifier (per 24 hour period)_ - Large - No monitoring. The garage is an outside area and dehumidifiers should not be used. A containment chamber was made in the area (see item 14) to enclose the affected areas, thus making it into a drying chamber and not an outside area. Air movement and dehumidification is necessary to dry wet materials. Our opinion is this is justified along with Item 14 13. Air mover (per 24 hour period) - No monitoring 4 Ea. Our estimate shows 1 fan for 3 days. It took 4 days, not 3 so this is accurate. 14. Containment Barrier/Drying Chamber (288.00 SF. Our estimate does not show any need for mold remediation so this is not required. See above note on item 12 15. Contents - move and reset. We agree with this. 16. Tear out wet drywall, cleanup, bag for disposal 36 SF. This should be 32 square feet. We will make this change. 17. Tear out and bag wet insulation 32 SF. We agree with this. 18. HEPA Vacuuming - Light (PER SF) 12 SF. We don't show any mold in this room and this is not needed. HEPA vac is industry standard when doing any sort of cleaning after a water loss. The presence of mold is not the contributing factor. Being clean and professional is as the HEPA removed 99.97% of all particulates .3mircrons or larger. However, there was a small sectio

10/15/2015 12:53:40 PM

15-0907-WTR-A

Luna Terri

DateInvoiced has been entered for Job - 15-0907-WTR-A

9/29/2015 7:49:20 AM

15-0907-WTR-A

Luna Terri

Good Afternoon Attached is the Water Mitigation scope, readings and certificate of completion for the above-mentioned claim. If you have any questions, please feel free to contact our office @ 855-883-4778. Thank you!

9/14/2015 1:17:56 PM

15-0907-WTR-A

Kehoe Annie

See notes below

9/9/2015 5:11:50 PM

15-0907-WTR-A

Tousignant Kimberly

Survey completed and entered.

9/9/2015 12:26:11 PM

15-0907-WTR-A

Luna Terri

DateOfWorkAuthorization,DateEstimateDelivered,DateEstimateApproved,TargetCompletion,DateInvoiced has been entered for Job - 15-0907-WTR-A

9/9/2015 8:07:29 AM

15-0907-WTR-A

Martinez Anthony

Arrive to job. Checked all affected areas for moisture. All areas are now dry and ready for reconstruction. Removed all equipment. Took final photos. Got COS signature. Job complete

9/8/2015 3:58:27 PM

15-0907-WTR-A

Kehoe Annie

Good Morning Mr. Felando Per our conversation, Kevin will be there today between 1-1:30 to pick up the equipment. Please let me know if you have any questions Have a great day! Annie Kehoe Project Coordinator

9/8/2015 11:12:48 AM